Our desire to provide quality service and full satisfaction to our customers, is reflected by the implementation of the UNE-EN ISO 9001:00, Q TOURIST (brand renowned nationally and internationally accredited by the Institute for Quality Tourism ), UNE-EN 13816 (Passenger Transport) and UNE-EN-ISO 14001 (Certificate of Environmental Management System).
All Bus Sigüenza activities are guaranteed through a comprehensive management system for quality, certified under ISO 9001/00. ISO 9001:00 certification means to your organization:
- Improve performance and productivity.
- Improve the image of your organization.
- Comply with a requirement increasingly common in all markets.
- Guide efforts to achieve the objectives.
- Detect and respond to new needs of its customers.
- Identifying tasks and activities that add value, optimizing costs.
- Identify and reduce costs by deficiencies in the processes.
- Demonstrate a working culture internationally accepted.
- Increase customer satisfaction.
Q Quality Mark meets a set of features providing prestige, differentiation, reliability and strength to certified tourism establishments.
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PRESTIGIOUS, Mark demonstrates the commitment of the certified facility to achieve customer satisfaction, meeting the needs and exceeding their expectations, providing excellent service.
- DIFFEREMTIATED, the mark can only be obtained by those establishments to ensure quality standards established by the Service Quality Standards.
- RELIABLE, because the mechanisms used to assess compliance or otherwise of the requirements stipulated by the rules are independent from the sector and are designed according to the sectoral rules.
- RIGOROUS, because to get it is imperative to pass certain tests of an objective set out in Regulations and Standards.
PROMOTION, to consumers by the government.
Q Mark, the most visible element of the whole system, whose generic name is' Spanish Tourism Quality ", and is common to any activity related to the services or travel. The ICTE administers and manages the exclusive that brand broadcasts in your case the appropriate update for your use and monitor the proper use.
This European standard specifies the requirements to define, set goals and measure service quality in public transport of passengers, providing guidelines for selecting the most appropriate measurement methods. A detailed list of criteria for the quality of public transport of passengers and a glossary of terms that will facilitate the understanding of the requirements of the standard.
ISO 14000 standards are a set of standards and guides that deal with environmental management of the company. It deals with what makes the company to minimize negative and harmful effects of their activities, products and services on the environment.
Provide the elements of an effective environmental management system that can be integrated with other management requirements to provide support to organizations in achieving environmental and economic objectives.
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